Continuous Process Improvement (CPI) in Healthcare

Verbal De-escalation of the Agitated Patient: Training Video Series

Chapter 1: Identification and assessment of agitation

Verbal de-escalation of the agitated patient.

Chapter 2: Basic elements of verbal de-escalation

Verbal de-escalation of the agitated patient.

Chapter 3: More practice with verbal de-escalation

Verbal de-escalation of the agitated patient.

Chapter 4: Advanced skills in de-escalation

Verbal de-escalation of the agitated patient.